Delivery Information

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**FREE METRO DELIVERY**

Free delivery applies to all orders placed online within the Perth Metro Area.

 

Delivery area to be determined with postcode during checkout. Please Note that our delivery service is a simple door to door service. Our Drivers are not permitted or insured to deliver goods inside a premises.

Should you require a removal company to deliver your goods please contact us prior to your purchase so this can be arranged.

You can request a specific delivery day which we will endeavor to meet, however depending on location this time may need to be adjusted.

If there is an issue with delivery time frames one of our friendly staff will contact you after receiving your order.

Ground floor delivery only. Charges will apply for deliveries required above ground floor using stairs or lifts.

Customers must be available to receive the delivery and sign delivery docket at all times on the day of delivery.

We can normally give you a time with in a 3 hour period for delivery however we cannot guarantee that your delivery will fit into the expected time slot.

If the client is not available on the confirmed delivery date extra charges may apply.

Deliveries can be selected during the secure checkout process. Please let us know at time of order if there are any access restrictions or special needs, which must be considered to ensure a successful delivery.

Our delivery vehicles can be large. Please check that they can gain safe and ample access to or immediately adjacent to the delivery address.

Tile orders will be delivered on pallets, they are unloaded with a tail lift and will be dropped off to the safest and closest location to your property that has clear access. We cannot deliver tiles to areas without hardstand.

If your order is oversized or outside Perth Western Australia metropolitan area, it will be priced on application. Quotes on deliveries outside the Perth metropolitan area can be made by email to [email protected], by requesting a quote once your order is complete via the secure checkout or by completing the contact form below.

If any goods arrive damaged, please contact admin@discount.com.au or phone (08) 9378 2233 within 5 working days from receipt of goods. One of our friendly staff will arrange to have the damaged item returned to us and a replacement will be dispatched as soon as possible. Should a replacement not be available, you will be entitled to a refund on the item. Damaged goods must be returned in the same condition as when received by you with all original packaging.

All deliveries are made weekdays between 9.00am and 4.00pm

 

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