Shop With Confidence

You have 14 days to change your mind. Return your purchase within this period if it doesn’t fully meet your expectations.

Perfect Condition Returns

Items must be returned in perfect, unused condition to qualify for a refund, ensuring our high-quality standards are maintained.

No Hidden Fees

Straightforward refund process with no hidden fees. We clearly outline any necessary deductions for delivery and repackaging.

Easy Returns

Manage your returns easily. While return shipping is your responsibility, our return process is simple and transparent.

Money-Back Guarantee

  • 14-Day Window: If you wish to return an item, you must contact us within 14 days of delivery. Adherence to the terms below is essential.
  • Initiate a Return: Contact Simon or Callum at (08) 9378 2233 or [email protected] for instructions on how to return your product. If we arrange postage or freight, the cost will be deducted from your refund.
  • Product Condition: Returned items must be in ‘as new’ condition—unused, unworn, undamaged, and in original packaging.
  • Packaging Requirements: Ensure the product is in its original packaging with all components, and use a protective outer wrapping to avoid damage or labels on the actual product packaging.
  • Return Procedure: Follow our directions to return the product within 14 days after we authorise the return. Items should be securely packed, with tracking and insurance, as they remain your risk until accepted under this policy.
  • Special Items: Special order or custom-made doors and windows are generally excluded unless prior approval is obtained.
  • Fees: We will refund the purchase price less any delivery costs and potential repackaging fees. A re-packaging fee of 10% (minimum $20.00) may apply if the product packaging is compromised.
  • Assessment: Ross’s has the right to assess the condition of the returned product before issuing a refund, credit, or replacement.
  • Rejection of Return: If the return does not meet our terms, we may reject it. You may then choose to collect the product or arrange for its redelivery at your expense.
  • Refund Execution: If approved, refunds are processed through a reversal of the initial transaction. We’ll confirm via email once the refund has been made. Note that delays may occur due to payment gateway or bank processing times.
  • Delivery Costs: If Ross’s incurs delivery costs by facilitating the return, these will be deducted from your refund or charged to you directly. Delivery costs are calculated based on our standard fee of $120.00 per delivery leg within the Perth metro area.