Ross’s Home Discount Centre offers a range of high-quality bathroom tiles and floor tiles. Should you have a question in relation to our tiles, please look for the answer below before getting in touch with us.

  • Should I use sanded or non-sanded grout?

    The rule used to be to use non-sanded grout for joints 3mm or less and to use sanded grout for joints bigger than 3mm. However, today there are universal grouts available that are produced with finer sand particles and will work for most joints. These “New Generation” grouts are so fine that they can be used with glass mosaics, wall tiles and many polished stone tiles without scratching the surfaces.

  • What is the best way to cut tiles?

    Almost all ceramic and porcelain tiles can be straight cut very precisely and quickly with a manual tile cutter that scores the surface and then splits it. A wet-saw or handheld grinder can be used to do L-shaped cuts and such. Many glass tiles and mosaics can also be cut with a manual score-and-snap tile cutter. Stone tiles need to be cut with a wet-saw or high speed grinder. Ceramic wall tiles are the easiest to cut and drill into. Today’s dense porcelain tiles require more expensive blades and bits to efficiently cut and drill them. Visible cuts in an installation benefit from being sanded with a wet diamond hand pad to soften and smooth the edge.

  • Can you tile over old tiles?

    Yes. If the substrate is stable and the existing tiles are without failures it can be a very practical solution.

  • What is the best way to maintain tiles?

    Simply dry sweeping is good for floors to prevent soiling. Occasionally a good cleaning with pH-neutral tile and stone cleaner is recommended for floors and walls.

  • What is lippage?

    The term “lippage” is an industry-exclusive word for unacceptable height differences between adjacent tiles. Tiles should be set so that the edges are flush with each other. Not only is lippage unacceptable aesthetically but on floors the tiles will be prone to more abrasion at the protruding edges

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