The Do’s and Don’ts of Shopping for Tiles Online
Shopping online has transformed home renovations, making it easier than ever to source high-quality products like tiles from the comfort of home. But when it comes to how to buy tiles online, there are a few things to consider to ensure you get the right quality, style, and value. Having helped customers buy tiles online and in store for over a decade, I know the ins and outs of the process and the common pitfalls that can trip up even the savviest of shoppers.
Whether you’re looking to refresh your bathroom, upgrade your kitchen splashback, or tackle a full-scale renovation, shopping for home improvement products online offers unmatched convenience and access to a wide variety of styles, materials, and deals. However, purchasing tiles online without physically seeing them can be daunting, so you’ll want to be well-prepared before you click “add to cart.”
In this guide, I’ll walk you through the essential do’s and don’ts of buying tiles online, sharing my top tips and tricks for a successful tile purchase. Let’s make sure you get the perfect tile that fits your needs, budget, and style—without any of the common headaches along the way.
The Do’s When Shopping for Tiles Online
1. Buy from a Reputable Supplier
When shopping for tiles online, always choose a trusted supplier with a strong reputation in the industry. With so many options on the web, it’s tempting to go for the cheapest deal, but quality and customer service can vary dramatically. Shopping with a trusted supplier like Ross’s Discount Home Centre ensures you’re getting quality tiles at affordable prices. Since 1973, we have been assisting Perth customers with their home improvement projects, gaining extensive knowledge about what makes a tile durable. Plus, you’ll have the confidence that your order will arrive as expected, without any surprises.
2. Compare Prices, But Prioritise Value
While comparing prices is important, keep in mind that not all tiles are equal. You may find two tiles that look similar but vary greatly in quality due to material, finish, and durability. Check for details about the tile’s material and finish, as well as reviews if available, to ensure you’re comparing tiles of similar standards. At Ross’s, we offer competitive pricing on high-quality tiles, and our vast selection makes it easy to find stylish options that don’t compromise on quality.
3. Pay Attention to Measurements and Tile Size
Tile measurements are key when buying tiles online. Online images can easily mislead, so it’s crucial to verify the precise tile dimensions to make sure they align with your space. Measure your area carefully and use our online calculator tool or speak with one of our in-store experts for guidance on how many tiles you’ll need. Understanding tile size is especially important for smaller rooms, where large tiles can make the space feel more open, while intricate patterns may work best for feature walls or splashbacks.
4. Order a Sample Whenever Possible
Before committing to a large order, try ordering a sample tile, if available, to see the colour and texture in person. This is particularly helpful if you’re matching tiles with other elements in your room. Samples give you a true sense of the finish, quality, and colour accuracy, ensuring no unexpected surprises.
At Ross’s, we’re happy to offer samples on many of our tile options to help you feel confident in your choice. Simply give us a call on (08) 9378 2233 – or better yet, pop into our store at 57 James Street in Guildford to check out our range before purchasing your tiles online.
5. Understand the Return Policy and Warranty
Always review the supplier’s return policy and warranty before making a purchase. Tiles are an investment, and knowing you have options in case something goes wrong can save you from potential headaches. At Ross’s Discount Home Centre, we provide a simple return policy, and our quality warranty ensures coverage for any unforeseen problems. Read our Terms and Conditions of Tile Sales for the full breakdown.
Buying tiles online can be incredibly convenient, and with a bit of due diligence, you’ll find the perfect tiles for your project. By following these steps, you can achieve the optimal balance of quality, price, and style, ensuring that your order meets your expectations.
The Don’ts When Buying Tiles Online
1. Don’t Skip Reading Customer Reviews
When buying tiles online, reviews are invaluable. They often reveal details that stock photos and descriptions might not capture, such as the tile’s true colour, finish, and overall durability. Customer feedback can also reveal hidden traits or quirks. By taking the time to read through reviews, you’ll gain a better understanding of the product and avoid any surprises upon delivery.
2. Don’t Ignore Full Product Specifications
One lesson I learned from that same laundry renovation was not to overlook specifications. When shopping online for tiles, it’s crucial to focus on details like tile thickness, slip rating, and dimensions to ensure the tile fits your project. For example, a tile that’s just a millimetre too thick might impact cabinet clearances, or one with the wrong slip rating could become a safety hazard. Make sure the specifications align with your design and functional needs.
3. Don’t Underestimate the Importance of a Sample
It might seem like a hassle to wait for a sample, but trust me, it’s worth it. My sister bought a tile online for her kitchen splashback, but when she saw the sample, she realised the colour was off from what the photo showed. Ordering a sample saves you from costly mistakes. With buying tiles online, you don’t have the benefit of seeing and touching the product first, so a sample bridges that gap, giving you a real feel for the colour, texture, and finish before committing.
4. Don’t Forget to Order Extra Tiles
One of the biggest regrets I hear from customers who bought tiles online was underestimating the quantity they need, only to find they can’t get an exact match later on. Tile porcelain and ceramic tile colours can vary subtly between production batches, and these slight differences can be noticeable once installed. To avoid this, always order 10-15% more than your calculated need. That way, if you need additional tiles down the line, you’ll have enough from the original batch for a seamless, consistent look. This is especially crucial for patterned or ceramic tiles, where even a small variation in shade can disrupt the design continuity.
5. Don’t Assume All Online Tile Stores Offer Clear Return Policies
I can’t stress enough the importance of knowing an online tile store’s return policy when shopping for tiles online. Sometimes, you can only return unopened boxes, or certain types of tiles may not be returnable at all. My friend discovered this firsthand when she ordered custom-sized tiles that didn’t fit her project. The store refused to accept returns for custom orders, leaving her with unusable tiles. So, always check return policies to avoid surprises.
6. Don’t Overlook Shipping Costs and Delivery Times
Another key part of how to buy tiles online involves understanding the total cost, including shipping. Some retailers charge a premium for large, heavy orders like tiles, and long delivery times can delay your renovation. Make sure to factor in both costs and delivery timelines—at Ross’s Discount Home Centre, we’re transparent about these, offering a $50 flat shipping fee across Perth Metro, so there are no surprises. And, to make you feel better about your purchase, we donate 100% of your shipping fee to Breast Cancer Care WA.
7. Don’t Rely on Stock Photos Alone
Photos can sometimes make a tile look different than it does in person, especially when lighting or editing is involved. Look for real-life photos of the tile in a setting, as they provide a more accurate idea of the colour and finish. Real photos can show how light interacts with the tile and give you a clearer sense of whether it matches your vision for the space. At Ross’s, we try to provide as much visual information as possible to help you make an informed decision.
Conclusion
Buying tiles online can be a seamless and rewarding experience when you’re well-prepared. By following these essential do’s and don’ts, you’ll avoid common pitfalls and ensure you’re thrilled with your choice—whether you’re selecting porcelain tiles for their durability, ceramic tiles for affordability, or even subway tiles to embrace the latest tile trends. Remember, shopping with a reputable supplier like Ross’s Discount Home Centre ensures you get high-quality tiles backed by excellent customer service and knowledgeable advice. Take the time to research, measure carefully, and prioritise quality, and your online tile shopping journey will be as smooth as the tiles themselves.
If you like the format of this post and want more Do’s and Don’ts to help you smash your reno, check out our post, The Ultimate Do’s and Don’ts of Renovating.
Ready to transform your space? Explore our extensive collection of tiles online and start your tile project with confidence!