Appliances

Ross’s Home Discount Centre offers a range of high-quality kitchen, laundry and alfresco appliances. Should you have a question in relation to our appliances, please look for the answer below before getting in touch with us.

  • The oven does not work?

    The oven is not connected to electrical power. Ensure the oven is connected to the power outlet.
    The oven will go into ‘set Up’ mode when the electricity is restored after a power cut. The clock display will need to be reset.

  • The oven door does not open?

    If you recently removed door, please check you have re-fitted it correctly. In very limited cases, the door hinges may be faulty and require servicing. Contact euro Service Centre on 1800 440 335 to make an appointment for a qualified technician to perform the service.

  • The oven light does not work?

    The light bulb has blown. Replace the light bulb.
    Ensure the oven is connected to a power outlet.

  • The oven is not heating?

    Make sure you are selecting the correct function.For technical advice please contact euro Service Centre on 1800 440 335

  • Smoke is coming from the oven?

    If the oven is relatively new, the problem is invariable due to protective oil on elements.
    If the oven has already been significantly used, it may be oil or fat deposited on the elements during cooking.
    In both scenarios, continued use will burn the residue.

  • Freestanding Oven does not work?

    Ensure the oven is connected to the power outlet.
    The household power supply is at fault.
    The oven will go into ‘set Up’ mode when the electricity is restored after a power cut.
    The clock display will need to be reset.

  • Freestanding Burner does not ignite?

    The burner’s ignition may need to be adjusted to reposition closer to the burner cap.
    Contact euro Service to get hold of a qualified service technician to perform this task.
    The burner’s slot (electrode) may be blocked by debris. Try cleaning and/or drying the burner.

  • Oven not cooking evenly?

    Check that you are using the recommended temperatures and shelf positions.
    Do not use a tin or tray larger than the baking tray we supplied.
    If you are cooking a large item be prepared to turn it around during cooking.
    If two shelves are used, check that space has been left for the heat to circulate.

  • Can oven doors and hobs become too hot to touch?

    They may get hot due to the heat transfer from the element.
    All our products comply with Australian standards

  • What type of light bulb is used in your Rangehoods?

    Use only bulbs with an E14 40Wmax coupling. Can be purchased from all leading hardware outlets.

  • What are the measurement requirements/standards for the installation of a range-hood?

    The recommended position for the hood is between 650mm – 750mm above the electric hotplates or gas cooktop.
    This applies to inbuilt cooktops or freestanding cookers

  • What is the difference between re-circulating and ducted rangehoods?

    For ducted range-hoods the air is directed to the outside, but re-circulating range-hoods return the filtered air back into the room via vents on the front of the range-hood or a duct kit.